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NICE Systems Reports Great Financial Results and Acquisition
NICE Systems has announced its financial results for 2010, and they make impressive reading in what many consider a difficult market, for contact center systems. I’m not prone to quoting financial...
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NICE Acquires Fizzback for Customer Feedback Analytics
NICE Systems has agreed to acquire Fizzback, a specialist vendor of customer feedback management software. On first read this appears to be another acquisition to gain market share, as NICE already...
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NICE to Acquire Merced Systems for Excellence in Customer Service and Sales
NICE Systems last week announced an agreement to acquire Merced Systems, a provider of business applications for customer service and sales organizations. This acquisition slipped by with little...
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Sales Performance Management Is Red-Hot with Applications
We have just released our 2012 Value Index for Sales Performance Management (SPM), in which we evaluate the competency and maturity of vendors and products. Our firm has beenresearching this software...
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